Lighting Direct Reviews

Fulfillment management and order processing are such a mess that your business will be negatively impacted if you rely on this clown show as a source. Ordered 2 light fixtures AFTER being promised 8 day fulfillment date. 2 hours later fulfillment date changed to 2 month lead time. Canceled order. Refund only issued for 1 light fixture. Calls to customer service (once they finally answer) results in "give it more time to process" responses to no actual avail. Massive time suck. Credit given to them for using English-speaking call agents. Still... take a pass. "Next!"

Terrible service at Moorhouse Avenue store

Great service from Lighting Direct. Fast delivery, quality items. Would recommend, 5*.

Having purchased an outdoor lamp post from them, in the recent high winds it has snapped off at the base. The metal at this point is only 2mm thick and clearly not strong enough for it to support the pole and lamp head. Also as I have seen in other people's reviews I agree with the comments regarding the poor fit of the glass. When I contacted lighting direct priory to it snapping, regarding the glasses falling out there reply was that they could not supply replacement glasses.
Regards to the snapped post was basically its not built to stand up to winds. Clearly if it's sold for outdoor use it should be fit for purpose. They go on to say that as its not an electrical fault the 3 year warranty dose not apply.

There just are no words. Don't waste your money or your time. Terrible customer service - worst experience in retail that I have ever endured. No thank you!

No refund after return of item. Customer services do not reply to emails. Don’t use if you think you may have to return anything.

Placed an order and was given a delivery date, nothing arrived. Then an updated delivery date was provided. Still, nothing arrived. Sent an email querying the status and was told that they were out of stock and had cancelled the order. If a company can't get these basics right it is a big red flag. Won't be ordering from this company again.

As a policy you cannot return without proving the package was tracked. They claim no accountability, or even confirm/deny the package arrived where they instructed me to send the package with printed label. I buy everything online and have never seen this fraudulent policy before.

---UPDATE---
I had to email several times with the representative and demand they follow up with the warehouse and confirm the package arrived. I eventually was reimbursed.

I have returned two lamps. One because it was defective and another because it was not as picture. While the provided shipping labels, I had to haul the big boxes to UPS. Then, in both instances, they did not credit my credit card until I called them. I called them 2-3 weeks after I sent in the return and in both cases, they acknowledged that they had received it. A total waste of time.

I installed the fan and it was so wobbley i called the company and they said they dont come out to check any thing that we could just return it, well how about my time i wasted installing it ,they weren't interested